Photo Credit: The Little Nell, Aspen, Colorado
Near the
base of the Silver Queen Gondola, The Little Nell Hotel carries on a
lively conversation with bustling downtown Aspen. Its timber and stucco
façade has comfortable mountain lodge written all over it. Inside, the
lobby invites guests in like a cozy living room – a place where you can
relax and not worry about sitting up straight. The staff delivers on
those first impressions.
It started when I was first chatting
with the fellow in charge of the parking valets. I mentioned that I was
nervous about how my sons (ages 4 and 7 at the time) would fare at
a wedding reception at The Little Nell that weekend. They
were the only children invited, and I was wondering how they would get
along with all those stuffy adults.
The valet manager
immediately grasped the situation and suggested that since the
reception was to take place around the pool, the boys might want to
bring their suits and swim while the big people socialized. He said
their dad could take them to the locker room to change back into dinner
clothes when it was time to sit down. Then he turned to my sons with a
twinkle in his eye and told them that splashing the grown ups in their
fancy clothes would be against the rules.
His understanding
manner immediately helped my boys (and me) relax. When the evening of
the reception arrived, the wait staff was so attentive that the
children completely forgot about going for a swim.
My
four-year-old has milk allergies, and the hors d’ oeuvres servers
happily pointed out the morsels that were safe for him to eat. He loved
it when they squatted down so he could choose “yummy snacks” from their
trays.
At dinner, they served they boys first, knowing it
would be hard for kids to sit through the long conversations that the
big people were enjoying. While the adults were sampling the first
courses of the meal, my boys were finishing up dessert (one prepared
especially without milk) and were ready when the baby sitter arrived to
take them up to bed.
My overall impression was that the Little
Nell gets it when it comes to traveling families. Without pretension,
they understand the needs of real kids who get restless and cranky and
hungry, and they meet their needs so that everyone, big and little, can
have a good time.
That said, The Little Nell is shy on
amenities specifically for families. There is only one restaurant,
although cotton candy is available through room service, and the Little
Nell’s chef has created his own extra-rich recipe for hot chocolate.
The hotel has an outdoor pool that is heated to 102 degrees Fahrenheit
in the winter, making a fun, steamy place to soak after skiing.
The
ski concierge can arrange ski lessons, and will help with the logistics
of getting the munchkins on the slopes. They provide warmers for boots,
and will help get the kids fitted into their equipment at the beginning
of the day. Hot chocolate provides warmth and energy to get the day off
to a good start. In the warmer seasons and for those not skiing, the
hotel’s concierge can recommend and arrange a wide range of
family-friendly activities in and around Aspen.
Small guests
will find a nightly treat waiting for them in their rooms: A different
five-inch by five-inch bedtime story book appears for settling them
down each night of their stay.
At The Little Nell, all members
of the family are welcome. Bring your dog or cat, and receive a
personalized brass name tag with The Little Nell’s address printed on
it. The hotel provides a special menu for pets, as well as pet sitting
and dog walking services. Be sure to read their booklet on Petiquette
if you do decide to bring your best friend.
The Little Nell
is recipient of both the Mobil Five Star Award and the AAA Five Diamond
Award, which is merited not only by its location and physical features,
but especially by its customer service.
Peruse the
website of The Little
Nell or contact them by e-mail at reservations@thelittlenell.com. The phone number for information is
(888) 843-6355 or (970) 920-4600.
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